Accessibility Statement

SEFA Software LLC is committed to making Encore Dance accessible to studio owners, instructors, parents, and other users, including people with disabilities. We aim to conform with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA where reasonably achievable for a growing software product.

Accessibility is an ongoing effort. We welcome feedback from users who encounter barriers while using the Service.

This statement applies to:

• The public marketing website at encoredance.app.
• Authenticated studio, instructor, and parent experiences within the Service.
• Core workflows such as signing in, scheduling, booking, student records, package balances, and check in features.

Third-party services linked from the Service, such as external payment tools, are governed by the accessibility practices of those providers.

To support accessibility, we work to:

• Design mobile-first interfaces with readable typography, sufficient color contrast, and touch-friendly controls.
• Use semantic HTML and descriptive labels for forms, buttons, and navigation where supported by the application framework.
• Support keyboard navigation for core web interactions where technically feasible.
• Test new features for common accessibility issues during development.
• Provide text alternatives or labels for essential non-text UI elements where needed.
• Respond to accessibility feedback and prioritize fixes that materially affect access to core functionality.

We are actively working toward WCAG 2.1 Level AA conformance. Because the Service continues to evolve, some areas may not yet fully conform. Known limitations may include:

• Some complex calendar or scheduling views may be difficult to navigate by screen reader or keyboard alone.
• Certain status indicators may rely on color in addition to text.
• Older or rarely used pages may not yet meet the same accessibility standard as primary workflows.
• PDFs, exported reports, or embedded third-party content may not be fully accessible unless separately remediated.

We treat accessibility defects affecting core account, booking, or payment-status workflows as high priority.

The Service is designed for modern browsers on desktop and mobile devices. We aim to support current versions of major browsers such as Chrome, Safari, Firefox, and Edge. We also aim to support commonly used assistive technologies, including screen readers and voice control tools, though compatibility may vary by device, browser, and assistive technology version.

Encore Dance includes features such as kiosk check in that may be used on studio owned tablets or devices. Studio Customers are responsible for placing devices at accessible heights, ensuring adequate lighting, and providing an alternative check in method when kiosk use is not accessible for a particular student or family.

If you have difficulty accessing any part of the Service, or if you need information in an alternative format, contact us and include:

• The page or feature you were trying to use.
• The assistive technology or browser you are using, if applicable.
• A description of the problem and the outcome you were trying to achieve.

Email: accessibility@encoredance.app

We will try to respond within five (5) business days and will work in good faith to provide a reasonable accommodation or remediation path where feasible.

Studio Customers that use Encore Dance to serve the public should ensure their own communications, policies, and in-studio practices comply with applicable accessibility laws, including the Americans with Disabilities Act (ADA) where applicable. We provide software tools, but each studio remains responsible for its physical space and customer service practices.

If you are not satisfied with our response, you may contact us again at accessibility@encoredance.app with "Accessibility Complaint" in the subject line. We will review escalated complaints and respond as promptly as practicable.

We may update this Accessibility Statement from time to time to reflect product changes, legal requirements, or improvements in our accessibility program. The "Last updated" date at the top of this page indicates the most recent revision.

Accessibility questions or feedback: